Q&AWe know how important it is to maintain sufficient inventory and we always ensure you get your orders without delay. All orders are dispatched on the same day they are received. From our warehouse locations across New Zealand, for orders of 4+ cartons, we offer free freight to most metro areas and BioPak subsidised freight to remote locations.
*Note: Napkins and wooden cutlery cartons are considered half a carton.

Returns Policy

Stock Returns for Credit

Products can only be returned to BioPak C/O Paper Lane NZ for credit within 7 days from invoice date even if BioPak C/O Paper Lane NZ is at fault. If BioPak C/O Paper Lane NZ is not at fault and the customer wishes to return product, subject to the rest of this clause 4 being adhered to, the customer will:Pay the cost of freight of the goods both to them and back to BioPak, as well as a $5.00 per carton restocking / administration fee if returning for Credit; ORPay the cost of freight of the goods back to BioPak C/O Paper Lane NZ if returning for credit and then received a replacement item of the same quantity Returned products can only be credited at the value equivalent to the current market value of the products. Damaged goods are not eligible for return. Products to be returned must have a return authorization (RA) number clearly visible on the outside of the package (NOT on original carton), and the product must be unopened and in a re-sellable condition acceptable by BioPak C/O Paper Lane NZ. Any goods that have been written on or defaced by You or your courier will not be eligible for return. BioPak C/O Paper Lane NZ only accepts complete cartons with no items missing. BioPak C/O Paper Lane NZ does not accept credit sleeves of products nor individual items. Approved product returns must be returned to BioPak C/O Paper Lane NZ within 3 business days of the RA number being issued or the goods will be declined and returned to you. All returns outside the above conditions are subject to a minimum 20% restocking fee, if and only if BioPak C/O Paper Lane NZ agrees to accept the return at the sole discretion of BioPak C/O Paper Lane NZ.  BioPak C/O Paper Lane NZ is under no obligation to accept returns of Product from Customers.  

Warranty

BioPak C/O Paper Lane NZ warrants that all Products supplied are fit for purpose. Should any Products not meet the Customer requirements for this purpose, then BioPak C/O Paper Lane NZ will replace the Products at no cost to the Customer or provide the Customer with a full refund at the Customers preference.

Order Amendments

Our commitment to fast shipping times means that orders are picked within an hour of being made and there may be fees involved if there are changes to your order.Fee involved for order changes: If it hasn’t been picked – there will be no fees.If it has been picked but not delivered – there will be a
$5.00 +GST charge per carton.If it has been picked and delivered – there will be a fee +GST charge advised upon return request
(due to variations in freight cost).